FAQs
Frequntly Asked Questions
Private transfers and Chauffeur services :
What information do I need to provide when booking?
Name, your contact details, flight number, pickup/drop-off location, number of passengers/babies/children/pets, etc..
How far in advance should I book my transfer?
At least 24h in advance.
What types of vehicles are available for transfers?
Vehicle up to 4 pax (SW, sedan, etc..) ; Minibuses up to 8 pax ; Standard and Premium Class
Are your drivers licensed and insured?
Yes, all drivers and vehicles.
Do you offer meet-and-greet services at airports or ports?
Yes, we do.
What happens if my flight/ship is delayed?
Please, tell us as soon as possible about your delay so we can arrange a solution in time.
Is there a waiting time included in the transfer price?
Yes.
At the airport/port : free waiting time up to 40min ;
Other locations : free waiting time up to 15min.
Are child seats or booster seats available?
Yes, but please request on your booking in advance.
Are pets allowed in the transfer vehicles?
Yes, but please request on your booking in advance.
What is your cancellation policy?
All bookings cancelled less than 24h are not refundable.
Is the price per person or per vehicle?
Per Vehicle.
Do you offer 24/7 service?
Yes, we do.
Where will the driver meet me at the airport?
At the arrivals hall or previously agreed location.
How do I find my driver at the airport?
Driver will have a sign with your name.
What happens if I can't find my driver?
Please call immediately to emergency number available on your voucher or +351 969 913 454
Do you monitor flight arrival times?
Yes, we do.
Can I book a transfer between two hotels or within a city?
Yes.
Can I make multiple stops during my transfer?
Yes. Additional charge may apply.
Can I request a specific route?
Yes, please ask a quote for that.
Are there any surcharges for late-night or early-morning transfers?
Yes, this charge may apply.
Private Excurssions :
What types of private excursions do you offer?
Sightseeing tours, photography tours, walking tours, historical tours, gastronomical tours, road trips, shopping tours, tailor made tours.
Can I customize my private excursion?
Yes.
How long do the excursions typically last?
6h - 8h
Are entrance fees to attractions included in the price?
Depends the tour you book
Are meals and drinks included?
Depends the tour you book
Is a guide included in the excursion?
Yes.
What languages do your guides speak?
English, Portuguese, Spanish, Russian, Ukrainian, Romanian
Are your guides certified or licensed?
Yes.
Is transportation provided for the excursion?
Yes.
What type of vehicle will be used for the excursion?
On request.
Is the excursion wheelchair accessible?
On request
What should I wear or bring on the excursion?
Depend the excursion you book
What is your cancellation policy for excursions?
All bookings cancelled less than 96h are not refundable
. Can you provide recommendations for local restaurants or activities?
Yes.
Are there any age restrictions for certain excursions?
No.
Can you create a custom itinerary for my group?
Yes.
How do I communicate my specific interests and preferences?
Please contact using any available method
How long does it take to create a custom itinerary?
Please ask for a quotation as soon as possible.
Photography Services :
What types of photography services do you offer ?
Whatever you need.
Portrait, budoir, event, travel, commercial, family, couple, babies, pregnancy, content, etc..
Can I see examples of your previous work?
Yes. You can check works on our Instagram accounts @beetravel.pt or @ivetta_photos or simply follow photography section on this website
What equipment do you use?
Professional Sony and Canon cameras and other needed equipment.
Do you offer photo editing and retouching services?
Yes.
How many photos will I receive?
Average 60-100 photos per session. But it will depend on what kind of session you book.
In what format will I receive the photos (e.g., digital, prints)?
Digital. Prints only on request.
What is the turnaround time for receiving the photos?
Average time 10-20days
Do you offer photography packages?
Yes
What is your cancellation or rescheduling policy?
All bookings cancelled less than 14days are not refundable. All bookings can’t be rescheduled less than 24h
Do you require a deposit?
Yes
What is the maximum number of people you can photograph in a session?
As much as you need, depends on session you book.
Do you offer location scouting services
Yes
Can you capture candid moments during my travels?
Yes
Do you have experience photographing in different locations and lighting conditions?
Yes
Can you provide recommendations for scenic photo locations?
Yes
How many photographers will be present at my event?
As many as you need. On request.
Can you provide guidance on posing and styling?
Yes.
Do you offer makeup and hair services?
Yes.
On request
Can you photograph in my home or a specific location?
Yes
